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Customer Portal

Enjoy Your Elevated Catering Experience

1,200+ menus at your fingertips
Track your order from prep to plane
Simplified Invoicing

Your Portal

Browse region-specific menus with real-time availability
Place orders instantly with live statuses
Transparent pricing with a full fee breakdown before checkout
Download invoices for seamless financial planning
Connect globally to 23 kitchens Air Culinaire Worldwide owned and operated kitchens and thousands of preferred vendors through one platform
Expert support, tailored to your needs for every flight

How It Works

Step by Step

Experience seamless in-flight catering with our easy-to-use customer portal. Ordering elevated meals for private jet travel has never been simpler. Follow these quick steps to place, manage, and track your orders effortlessly.

  • Request Access and Get Started

    Ordering in-flight catering has never been so quick and easy! Get ready to discover a new era of ordering in-flight catering

    • Request access to your account
    • Set your password
    • Log in and start ordering
    Computer showing customer portal interface

  • Order Management Dashboard

    Simply click "Order Now" and follow these steps:

    • Enter delivery details (Airport, FBO, date, and time)
    • Browse location-specific menu options
    • Select your desired items
    • Add any allergens or dietary requirements
    Interface of the ordering portal

  • Placing an Order

    Upon login, you will find your personalized dashboard where you can:

    • Track current orders
    • Review order details
    • Access invoices
    • Monitor delivery status
    Interface of placing order form

  • Acknowledgement, Confirmation and Billing

    After submitting your order

    • Automatic Acknowledgment You will receive an immediate email acknowledging that we have received your order.
    • Expert Review A dedicated Guest Services team member will review your order with our Air Culinaire Worldwide kitchens or approved vendors to ensure everything meets our quality standards.
    • Order Confirmation Once the order is completely reviewed, the order status will change to Confirmed in the portal and you will receive an email notification with confirmation details
    • Post-Delivery Once your order is delivered, access your invoice directly through your customer portal.
    Interface of placing order form

Special Features

Allergen Awareness

We have implemented clear allergen labeling throughout the menu. Items containing allergens are clearly marked with a "Contains Allergens" badge, helping you make informed decisions for your passengers.

Customization Options

Personalize any dish through our "Additional Comments" feature. Whether you need:

  • Modified ingredients
  • Special preparation requests
  • Specific instructions

Order Tracking and Communication

  • Receive automatic acknowledgment emails upon order submission
  • Get prompt confirmations from our Guest Services team
  • Access clear instructions for order modifications or cancellations
  • Track order status in real-time through your portal

Invoice Management

  • Access your invoices directly through the portal
  • Download and manage billing documentation easily
  • View payment history

Payment and Processing

  • Secure transaction processing
  • Clear pricing display including all applicable fees
  • Your payment terms and method will be presented at checkout

Support and Assistance

Our Guest Services team reviews each order personally to ensure:

  • Accurate order processing
  • Quality control
  • Timely delivery coordination
  • Special request accommodation

For any assistance, our team is ready to help ensure your complete satisfaction with our services.

Ready to Elevate Your Ordering Experience?

Book a Demo