At Air Culinaire Worldwide, we’re fortunate to have a talented and dedicated Guest Services department that serves our clients with unparalleled service. In recognition of their exceptional work, we would like to highlight seven of our outstanding team members who continuously go the extra mile. Conveniently located at our Tampa, FL headquarters, our Guest Services department has the advantage of being connected to our Tampa Kitchen. These team members, ranging from Shift Leads to Directors, bring unique skill sets, passion, and dedication to their roles at Air Culinaire. Join us as we celebrate the contributions of these remarkable individuals to our company.
Meet Sav Mongelli, Vice President of Guest Services and Global Network at Air Culinaire Worldwide. Sav has been with the company since 2004 and is involved in all aspects of the company’s growth initiatives, balancing this with meeting clients’ expectations on each flight and strategizing to meet requested service levels for future clients.
Before joining ACW, Sav was a graduate of the Culinary Institute of America and worked in New York City with famous restaurants such as David Burke, Park Avenue Café, and Daniel Boulud’s flagship restaurant Daniel. He was also a member of the opening team for the New Jersey Performing Arts Center in Newark and headed the Banquet and Events division. He got involved in aviation catering as the Executive Chef for another Inflight Catering company in Teterboro, New Jersey.
The most common questions or concerns guests have when they reach out to the guest services department are about service levels and expectations. Sav and his team are always ready to help and assist clients along the way. An example of going above and beyond was when they flew in milk-fed veal loin from another city for a VIP flight as the principal wouldn’t depart without it. The Guest Services department ensures guests have a positive experience by overseeing the order all the way through to the delivery point and acting as a resource for flight attendants and flight departments. They handle and resolve guest complaints by directly communicating with clients, identifying the breakdown, taking ownership, and setting corrective measures for future trips. The department has received positive feedback and testimonials from guests and stays updated with industry trends and technologies through attending local and national NBAA events and upgrading systems to a Microsoft-based platform. The success of the guest services department is measured through coaching logs, quality assurance phone records, and direct discussions with all agents.
Sav was born in Hoboken, New Jersey, raised in Secaucus, and has been in the Tampa area for 13 years. He is a graduate of the Culinary Institute of America and has been married to his wife Maureen for 22 years. They have two children, a 16-year-old son who is nonverbal and autistic and a 12-year-old daughter who is a gymnast and competes nationally for her cheer team. In his free time, Sav loves to cook and entertain family and friends, enjoys a beautiful day on the boat and golf course, and has been blessed to travel in the United States and abroad, including Italy, France, London, Dubai, and Brazil. He also sits on the board of the Evolve Foundation, which is a foundation for children and adults with special needs centered around schooling and group homes.
Meet Tiffany Cartledge, Assistant Director of Guest Services at Air Culinaire Worldwide.
Tiffany has been with Air Culinaire for 5 years and is responsible for leading the Guest Services department, overseeing staffing, developing department procedures, mentoring her team, and being the department liaison for IT. She wears many hats throughout her day and is passionate about guest services. With over 25 years of experience in customer service, starting in the wedding industry and later moving to a call center for a telecommunications company, Tiffany has a wealth of experience and expertise to bring to her role at Air Culinaire worldwide.
Tiffany takes pride in handling difficult requests and going above and beyond for her clients. She has a specific client with very expensive tastes and preferences and, for over a year, she personally handled all their orders and worked closely with the kitchen to elevate their dishes with premium ingredients. This client is still with Air Culinaire and remains very happy.
Tiffany has a proven track record of success, having helped a regional furniture company completely rebuild their Guest Services Department, where she spent five years implementing new technologies and developing KPIs, as well as a quality assurance program and an incentive program, growing the department by 75% during her tenure. Tiffany was born and raised in Gulfport, Mississippi, and has a degree in Business Administration, Management, and Operation. In her free time, she enjoys coloring, working out, doing yoga, meditation, and going to live sports events. She is also a huge Harry Potter fan and loves to travel, with her favorite destinations being NYC, New Orleans, Florence, Naples, and Paris.
Meet Anastasia Peterson, Director of Guest Services at Air Culinaire. Anastasia has been with Air Culinaire for nearly 20 years, starting in 2004 as Marketing Assistant in Columbus, Ohio, and working her way up to her current role. She has also had the opportunity to work and live in various locations such as San Francisco, Seattle, and Tampa.
Anastasia’s focus is on her team, clients, and the future. She works to ensure that her department leadership has the tools they need to foster the professional growth and creative spirit that her team members need to thrive in this fast-paced and ever-changing industry. She also develops innovative solutions to elevate and streamline processes while she works towards the short-term and long-term goals of her department and Air Culinaire Worldwide.
Anastasia’s passion for her job stems from her love of challenges and solving puzzles. As Director of Guest Services, she handles a variety of common questions from clients such as service location and menu options. She also goes above and beyond to provide top-notch service to guests, as evidenced by the positive feedback she has received from clients.
Before joining Air Culinaire, Anastasia worked in the Special Events Department of the Columbus Museum of Art after she graduated from Devry University with a degree in Business. In her free time, she enjoys reading, listening to music, art, yoga, and painting, and loves spending time with her husband, family, friends, and her dog Bella. She also has a love for travel and has visited many places such as Ireland, the Bahamas, Puerto Rico, the Netherlands, Costa Rica, Paris, London, and many US states. Next on her list is a trip to Barcelona.
Meet Sandy Feliciano, a 17-year veteran of Air Culinaire who currently serves as the Network Lead. In this role, she is responsible for onboarding all Network Vendors, from pricing agreements to delivery fees, and ensuring the Network department stays focused on margins and meeting expectations. She also uses her expertise and experience to train new team members, assist other departments and is the intermediate trainer for all new hires.
Sandy joined the Network department in 2014 and was inspired by the opportunity to put her experience to work and offer Air Culinaire her all. She has a great relationship with suppliers, who appreciate her honesty, commitment, and communication.
Before joining Air Culinaire Worldwide, Sandy worked as a Quality Assurance Manager for an auto glass company and worked for the Senate of Puerto Rico in different roles such as administrative assistant and purchase order agent. She was born in Bayamon, Puerto Rico, and grew up in Brooklyn, New York, and Columbus, Ohio. She attended Columbus State Community College, where she was pursuing a Nursing degree.
In her personal life, Sandy enjoys relaxing at home, binge-watching shows on Netflix and traveling to destinations inside and outside of the States. She has a boyfriend named Michael, with whom she has been in a relationship for 8 years. She also has two children – a 26-year-old and an 18-year-old daughter – as well as a 9-year-old granddaughter.
Donte Small, a Shift Lead at Air Culinaire. Donte has been with the company for close to 5 years and is a vital member of the Guest Services team.
In his day-to-day duties, Donte is responsible for assigning work, quality checking each order processed, and overall setting each one of the Guest Services Associates up for success. He is inspired to work in the Guest Services department because of his people-oriented nature and his desire to help others.
Donte has a wealth of experience in helping guests with their needs. The most common questions clients have when they reach out to the Guest Services department are inquiries about catering availability and order delivery status. Donte is known for going above and beyond to help guests and is often praised for his ability to source catering in unexpected locations and offer generous discounts while still maintaining the guests’ needs.
Before joining Air Culinaire, Donte worked in the mortgage industry as a file auditor and managed the shipping and handling of all original loan documents.
Donte is a family man and has a fiancé of 6 years. He also has a 2-year-old daughter who loves the show Bluey, Disney, and – of course -, her dad. In his free time, Donte enjoys listening to music, writing, and building things. He has traveled through much of the US, particularly the West coast, as well as Mexico.
Meet Kristina Terhune, Guest Services Shift Lead at Air Culinaire. Kristina has been with the company for 3 years, with her anniversary coming up in June. Her day-to-day duties include managing the workflow of the business and building strong relationships with clients.
Kristina was inspired to work in the guest services department because of her love for problem-solving and working alongside a team with the same goal. “This isn’t your typical call center,” she says. “The people I work with are here to really help and engage with our clients. The vibe in the room is very harmonious and we all lift each other up to get through the day. I love our team.”
Common questions from clients include requests for menus and information about location services. Kristina shared an example of a time when she went above and beyond to help a guest by working on one of Biden’s flights during his campaign. She received positive feedback from the flight attendant who was grateful for the time and effort Kristina put into the order.
Before joining Air Culinaire Worldwide, Kristina was a Team Lead in the guest service department at Target. She grew both personally and professionally at Target and was looking for a change when she moved to Tampa. Kristina is grateful for the challenges she faces every day at Air Culinaire Worldwide that have allowed her to continue to grow.
Kristina was born in Altamonte Springs, Florida, and grew up in South Amboy, New Jersey. She graduated from Indian River State College and is currently working on her degree in Cinematography. Kristina has a boyfriend of over a year, Adam, and two Corgis. Her hobbies include watching and reviewing movies, free diving, attending concerts, visiting museums and speaking in front of crowds about art, and altering vintage clothing. She has traveled as far west as Texas and as far north as New York and plans to travel more in the coming years as she turns 30 this year.
Kevin Roy has been with Air Culinaire for close to 3 and a half years, and currently holds the job title of Cargo Team Lead, also known as the Master of Cargo. His day-to-day duties include managing the company’s daily cargo operations and keeping the team finely tuned and ready for more business.
When clients reach out to the Guest Services department, they often have questions about adding crew member meals or changes to flights. When asked to share an example of a time when he went above and beyond to help a guest, he mentioned that pulling off an ASAP for a large sports team charter is rough to do but with the help of luck and great vendors, they were able to pull it off. The Cargo team received positive feedback from clients about their ability to think outside the box when the going gets tough.
Before starting at Air Culinaire, Kevin had a diverse career: he worked in culinary, was a mechanic, and even had his own security business. He is also a musician and has played in bands in the Florida music scene. Kevin grew up in Tampa, Florida, and went to school there as well.
Kevin has been happily married to his wife for 11 years and enjoys spending time with her and their two mischievous cats, aged 14 and 7. In his free time, Kevin indulges in his hobbies of music, and outdoor adventures. He has traveled extensively throughout the Eastern US, from Florida to Canada, and even some places on the West Coast. When it comes to his favorite place on Earth, Kevin can’t choose between Hawaii and his hometown of Tampa, Florida.